Technology Support Services

LIS offers a wide variety of technology support to students, faculty and staff. Please contact us for further information and support.

LIS Staff
For how-to’s, one-on-one support, and technology advice, contact the LIS staff directly.
Email, call (860-701-5156), or visit the Library.

Student Computer Purchasing & Support

Frequently Asked Questions (FAQs)
Click here for answers to the most commonly asked questions about student computing at Mitchell College.  Am I required to own a computer?  What kind should I buy?  What about software?

Dell Premier Program
Click here to access the Dell discount purchasing program available to Mitchell College students.  Choose from recommended laptop bundles or shop the full Dell catalog online.

Apple Store
Click here to access the Apple Store and receive a general educational discount available to Mitchell College students. 

Student Computing Checklist
Whether you purchase a Dell, an Apple, or another brand of computer entirely, this checklist will ensure that you choose a computer configuration that will meet your needs as a Mitchell College student.

Hardware Support
LIS staff is available to help connect students to campus technology support resources and hardware repair options.  Warranty coverage is highly recommended; local, disounted repair services are also available including free on-campus pickup and drop-off.  Please contact the LIS staff for more information.

Software Requirements
Students are required to have Microsoft Office as well as a reputable and regularly updated anti-virus software package installed on their personal computers.  No other special software or configuration is required in order to utilize the Mitchell network.

Software Discounts
Through an agreement with Microsoft, Mitchell College is able to offer students the ability to purchase Microsoft Office 2007, Microsoft Office 2008 for Mac, and Windows XP at significantly discounted rates.  These discounts are available to each student by presenting a Mitchell College photo ID.  Students typically have their ID photos taken during College Orientation and receive their IDs during the first week of each semester.  Students who do not attend College Orientation may visit the Library at any time to request a photo ID.

To purchase any of these Microsoft packages, students should visit the Library and speak with LIS staff.

For additional student discounts, visit http://www.campustech.com.

Additional Student Technology Services
In addition to the student computing services above, students also have access to the following.

User Accounts and Email
Each student is assigned a user account that provides access to Mitchell's high speed network and to com¬puters on campus. Email accounts are provided for all registered students and alumni. Student e-mail (Mariner Mail LIVE) is accessible world-wide via the internet and includes document storage space, a social network, and collaborative web-based workspace. Accounts are distributed to students during College Orientation.  For first-time login assistance, click here.

Software Applications Support
The LIS Educational Technologist, in partnership with the LIS staff, lends support to students on a just-in-time basis during Library hours. Staff assistance is available to students Sunday through Thursday until 10:00 p.m. and on Friday's through 6:00 p.m. Students also are able to schedule individual one-on-one sessions with in the Bingham Hall 104 computer lab. Students may drop in at anytime during the Open Lab period to obtain individual tutorials or to utilize the lab self-paced resources. Open Lab hours will be posted in Bingham Hall 104 at the beginning of each semester.

Wireless Network
Mitchell College's wireless network continues to expand across campus towards coverage to all academic and residential buildings, and in some outside spaces. Currently wireless network access is available in all buildings on campus including residence hall lounges. Mariner Net signage is posted in all wireless network locations. Students will need a standard 802.11b or 802.11g compatible network adapter if they wish to connect to the Mitchell wireless network. Wireless access also requires a Mitchell College user account.

Residential Network (ResNet)
Each resident has individual network and internet access in the residence halls (one network port per person).

Support Center
For technology problem reporting (including phones and user accounts), contact the OIT staff.
Email or call (860-701-5190).

Student IDs and Library Cards 
ID photos are taken during College Orientation and students receive their College photo IDs during the first residence hall meeting of the fall semester. Students may also stop by the Library to have a photo taken and an ID card assigned. The student ID is required in the dining hall and to borrow materials from the Library. The Library barcode can also be used for access to online research resources via the Research Resources page.

Print, Copy, Fax and Scan Services
Black and white printing is available for students in the computer labs and in the Library at no charge. Even so, many students enjoy the convenience of having their own printers for personal use. Color printing is available to students in the Library for a fee of $1 per page. Scanners are available in several of the computer labs and in the Library. A photocopier is located in the Library for student use at a cost of 10 cents per page, and faxing services are available in the Library for $1 per page.

Media Equipment for Student Use
The Library circulates 15 wireless laptops for use in the Library. In addition, 3 digital camcorders (including a wide array of accessories), 3 digital cameras, and a portable LCD projector are available for classroom and Library use. Students enrolled in classes that require this equipment are given first priority access, though all stu-dents may borrow the equipment when available. LIS staff is available to assist students in the use of this equipment.